business value mri klanttevredenheidsonderzoek

Customer Value MRI© 
De klanttevredenheids analyse die uw organisatie sterker maakt

business value mri klanttevredenheidsonderzoek

Vanuit het klantperspectief

Met de Customer Value MRI© brengt u de tevredenheid, loyaliteit en feedback van klanten en de marktpositionering van uw bedrijf in beeld.

De resultaten van het onderzoek worden weergegeven door 2 interactieve infographics.

business value mri logo
  1. De marktpositionering
  2. De klanttevredenheid

De infographics maken het mogelijk om de resultaten op detailniveau weer te geven. Zo kunt u filteren op functies, producten, afdelingen, locaties, landen en individuen. Dit maakt het mogelijk om in te zoomen en tot unieke inzichten komen, samen met uw team. 

business value mri arbeidsmarktpostionering

1) The market positioning

Understanding why a customer does or does not choose you

Do you have the right insights into your customers' needs? How distinctive are your organisation, the brand, the solutions and your employees? Where are the opportunities for improvement and connection to new customers? 

business value mri klanttevredenheidsonderzoek

2) The customer satisfaction

Insight into sustainable customer relationships

How do customers experience your organisation? Do these customers stay with you? Who are your ambassadors in the networks? Which of your customers are prepared to switch to the competition if you have a good offer? Which of your customers are dissatisfied and are denouncing your service or product in the networks? What is their feedback and advice? 

With our tools, you will hear what you did not know, learn to see what you did not see and achieve successes you did not expect!

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Visiting address & contact

BiiC BV 
Office & Training centre
Nieuwland Parc 78
3351 LJ  Papendrecht
Netherlands

085-3013168
info@biic.nl
www.biic.nl
KvK 78313406