Measuring employee satisfaction (ESS), involvement and engagement is crucial for every organization. In the first place out of respect for the employees and to be able to properly perform the role of employer. But at least as important is the perspective of investing in the sustainability and value of an organization, this part is often underexposed.
In practice, we experience at least 12 concrete reasons why working on high employee satisfaction is one of the smartest investments for any company. These reasons also indicate the purpose of an ESS for every company. We have listed them for you below:
Satisfied employees are more engaged in their work. They are based on their best comparison, which translates into higher productivity and better quality of work. Engaged employees are also more likely to go the extra mile and make a positive contribution to the company's success.
Higher employee satisfaction can have positive effects on the mental and physical well-being of employees. When employees are satisfied with their jobs, they experience less stress and are generally happier, leading to better overall health.
Gathering feedback on employee satisfaction yields valuable improvements in areas that benefit improvement. Companies can use this feedback to make important changes and improve processes.
Satisfied employees are more likely to come after work. A positive improvement can help reduce absenteeism or other factors.
Higher employee satisfaction often leads to higher employee retention rates. Satisfied employees will quickly leave their jobs in search of better opportunities. This reduced the turnover costs and turmoil associated with the constant onboarding and onboarding of new hires.
A reputation as a great place to work can help attract top talent. When some of the employees see that the other employees are satisfied and engaged, they are more likely to be interested in joining the company.
Satisfied employees are more likely to feel comfortable sharing their ideas and taking calculated risks. This enhances a culture of innovation and creativity, improved employees are more willing to contribute their divided and suggestions.
Employee satisfaction contributes to a positive corporate culture in which employees feel valued, assessed and involved. A positive culture enhances collaboration, teamwork, and a sense of belonging.
Satisfied employees often lead to satisfied customers. Employees who feel satisfied in their roles are more likely to provide better customer service and maintain positive relationships with customers.
Employees who are satisfied with their positions and functions are generally trained in their duties. This can lead to smoother operations and lower costs.
Measuring employee satisfaction can help identify areas where employees may need additional training or development opportunities. This can help improve skills and career growth.
Measuring employee satisfaction is essential for creating positive and productive productivity, guiding employee continuity, retaining talent and ultimately contributing to the company's overwhelming success and growth. Thanks to BiiC's approach, it is a viable investment for any company that pays for itself in many ways, benefiting both employees and the organization as a whole.
So winning outside means starting inside! Do you actually know how satisfied or dissatisfied your employees are? How much passion and engagement is there in your team? How much commitment is there really towards your organization? And how well do you listen to your own people?
BiiC makes compact and extensive employee satisfaction surveys in understandable interactive infographics.
Involve your employees in the action plan, the analysis and the determination of follow-up actions. We perform MTOs anonymously, so that your employees feel safe and dare to express themselves. After everyone's feedback collected in the MTO, you and your research colleagues have direct insight into what the team is satisfied with and not so satisfied with, and you know what to work on. Changes don't always have to be big and expensive.
Regular employee satisfaction surveys (ESS) are very valuable for the reliable management of your organization. Not only the company benefits from measuring employee satisfaction, your employees do too. They can speak up and feel that they are important to the company and that their opinion matters.
Invest sincere attention and time in a professional employee satisfaction survey, follow the 12 steps below and you will experience the positive impact for your organization:
Clearly describe your objective of what you want to achieve with the satisfaction survey. If possible, involve your employees in determining the objective. We recommend starting from a zero meeting. In which you collect feedback about the general satisfaction, the enthusiasm and involvement of your employees for your organization.
Decide how you want to measure satisfaction. Do you opt for a panel meeting? On paper? Or online? Online surveys are often more convenient, efficient, and much lower in investment because they are easy to distribute and collect data. And use a series of well-crafted questions that align with your objective. Our advice is to set up the questions in such a way that you can zoom in on the combination of answers and easily analyze what is going well and what is going better. Consider using a combination of closed (multiple choice, Likert scale) and open questions to collect both quantitative and qualitative feedback.
Assure employees that their answers remain confidential and that their identities are protected. This promotes honest and candid feedback.
Use your chosen method to distribute the MTO to all eligible employees. Indicate that the MTO may be completed during working hours. Also choose a software system that offers the option to complete the questionnaire spread over, for example, two days or different times. Also provide clear instructions on how to complete the survey and clearly state the deadline by which it must be completed.
encourage employees to participate by explaining how important their feedback is and how it will be used to make positive changes.
As the responses come in, collect and organize the data. Analyze the quantitative to identify trends and patterns. Also check out the qualitative feedback from open questions to get deeper insights. Interpret the MTO research results in relation to your objective. Identify strengths and areas that need improvement. Find common themes and prioritize issues based on feedback. Our advice is to do the interpretation of the MTO results together with your employees. This stimulates mutual trust, support and successful adjustment actions.
Together with your employees, based on the MTO results, determine the plan how to tackle the identified problems and increase employee satisfaction. Start with a maximum of three concrete actions and try to make the adjustment actions specific, measurable, acceptable, relevant and time-bound (SMART). This increases the chance of success.
Share the employee satisfaction results and proposed action plans with your all employees. Communicate all feedback in interactive visualizations (infographics) and not in bulky reports. Transparent communication shows that their feedback is valued and demonstrates your commitment to making positive changes.
Execute the action plans you have developed and keep employees informed of progress. Communicate regular updates to show your commitment to improving their work experience and put progress on the standard agenda of your management meeting.
Get employee feedback through regular follow-up surveys to track progress and measure the impact of the changes implemented. This way you can measure whether your efforts make a positive difference in employee satisfaction.
If you have gone through and prepared the step-by-step plan for a professional and successful MTO, we can help you in a one-hour intake interview to carefully prepare the research and, if necessary, to carry it out quickly. We discuss the research question, the division of the organizational structure (e.g.: departments, locations or products) to guarantee anonymity, communication towards employees, how to supply respondents and the planning.
After the intake and preparation, you provide the completed excel file format. We do an extra check to check whether everything has been completed correctly and according to the intake and preparation and then upload the respondents in our BiiC software system. And we send the survey on the agreed date.
You will receive a login for your own digital environment in which you will see real-time feedback and results of the research.
Optional: Our consultants are happy to assist you in analysing, discussing and determining the concrete follow-up steps of the research result. They can also assist your organization with the implementation of any follow-up steps. Contact us without obligation and we will discuss the possibilities.
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