Medewerkerstevredenheidsonderzoek MTO  BiiC

Business MRI©

Employee satisfaction survey (ESS)

Employee satisfaction survey,, a great investment for every organization!

BiiC Medewerkerstevredenheidsonderzoek Model
Direct insight into the satisfaction, involvement and enthusiasm of your employees

The aim of the BiiC MTO is to quickly, compactly and effectively provide insight into employee satisfaction, involvement and enthusiasm for the best possible investment.

This trinity from our own research model provides insight into the essence of why employees like to work, stay or want to work for an employer or why they do not enjoy themselves, want to leave or perform less well.

The MTO generates direct insight and feedback based on 'seeing is understanding' and is generically applicable to profit and non-profit organizations. It has been specially developed by our specialists as a fast, effective and inspiring diagnostic tool. In terms of content, the research is based on best practices from practice, literature and research.

Opt for a compact ESS report in infographics

We do not translate employee satisfaction surveys (ESS) into traditional reports, but into concrete, affordable, understandable, filterable infographics and wordclouds with impact. 

Medewerkerstevredenheidsonderzoek MTO  BiiC
medewerkerstevredenheidsonderzoek mto nps BiiC
biic business mri diagnostics - MTO - KTO
Investigate satisfaction together with your employees

Involve your employees in the action plan, the analysis and the determination of follow-up actions. We perform MTOs anonymously, so that your employees feel safe and dare to express themselves. After everyone's feedback collected in the MTO, you and your research colleagues have direct insight into what the team is satisfied with and not so satisfied with, and you know what to work on. Changes don't always have to be big and expensive.

Dare to embrace employees feedback, because measuring is knowing

Regular employee satisfaction surveys (ESS) are very valuable for the reliable management of your organization. Not only the company benefits from measuring employee satisfaction, your employees do too. They can speak up and feel that they are important to the company and that their opinion matters.

BiiC employee satisfaction survey ESS feedback employees
medewerkerstevredenheidsonderzoek mto nps BiiC
What does a MTO cost?
  • complete compact HR self-start BiiC satisfaction survey costs € 1,500 (up to 250 employees)
  • including preparation tools, research supervision and setup
  • including digital reporting with filter and zoom options in infographics
  • inspiring and understandable for everyone in the organization
  • extension possible to various guidance, service and advice packages 
Your employee satisfaction results within 3 weeks!
Week 1
Intake and preparation

If you have gone through and prepared the step-by-step plan for a professional and successful MTO, we can help you in a one-hour intake interview to carefully prepare the research and, if necessary, to carry it out quickly. We discuss the research question, the division of the organizational structure (e.g.: departments, locations or products) to guarantee anonymity, communication towards employees, how to supply respondents and the planning.

Week 2
Upload and send

After the intake and preparation, you provide the completed excel file format. We do an extra check to check whether everything has been completed correctly and according to the intake and preparation and then upload the respondents in our BiiC software system. And we send the survey on the agreed date.

Week 3
Real-time results displayed

You will receive a login for your own digital environment in which you will see real-time feedback and results of the research.

Optional: Our consultants are happy to assist you in analysing, discussing and determining the concrete follow-up steps of the research result. They can also assist your organization with the implementation of any follow-up steps. Contact us without obligation and we will discuss the possibilities.

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How do you set up an employee satisfaction survey?

Invest sincere attention and time in a professional employee satisfaction survey, follow the 12 steps below and you will experience the positive impact for your organization:

Step 1: Determine your research objective

Clearly describe your objective of what you want to achieve with the satisfaction survey. If possible, involve your employees in determining the objective. We recommend starting from a zero meeting. In which you collect feedback about the general satisfaction, the enthusiasm and involvement of your employees for your organization.

Step 2: Choose a proven research method

Decide how you want to measure satisfaction. Do you opt for a panel meeting? On paper? Or online? Online surveys are often more convenient, efficient, and much lower in investment because they are easy to distribute and collect data. And use a series of well-crafted questions that align with your objective. Our advice is to set up the questions in such a way that you can zoom in on the combination of answers and easily analyze what is going well and what is going better. Consider using a combination of closed (multiple choice, Likert scale) and open questions to collect both quantitative and qualitative feedback.

Step 3: Ensure anonymity and confidentiality

Assure employees that their answers remain confidential and that their identities are protected. This promotes honest and candid feedback.

Step 4: Make working time available for the MTO

Use your chosen method to distribute the MTO to all eligible employees. Indicate that the MTO may be completed during working hours. Also choose a software system that offers the option to complete the questionnaire spread over, for example, two days or different times. Also provide clear instructions on how to complete the survey and clearly state the deadline by which it must be completed.

Step 5. Encourage participation

encourage employees to participate by explaining how important their feedback is and how it will be used to make positive changes.

Step 6. Collect, analyze and interpret data

As the responses come in, collect and organize the data. Analyze the quantitative to identify trends and patterns. Also check out the qualitative feedback from open questions to get deeper insights. Interpret the MTO research results in relation to your objective. Identify strengths and areas that need improvement. Find common themes and prioritize issues based on feedback. Our advice is to do the interpretation of the MTO results together with your employees. This stimulates mutual trust, support and successful adjustment actions.

Step 7: Determine concrete adjustment actions together

Together with your employees, based on the MTO results, determine the plan how to tackle the identified problems and increase employee satisfaction. Start with a maximum of three concrete actions and try to make the adjustment actions specific, measurable, acceptable, relevant and time-bound (SMART). This increases the chance of success.

Step 8: Communicate results and action plans

Share the employee satisfaction results and proposed action plans with your all employees. Communicate all feedback in interactive visualizations (infographics) and not in bulky reports. Transparent communication shows that their feedback is valued and demonstrates your commitment to making positive changes.

Step 9: Visibly implement changes

Execute the action plans you have developed and keep employees informed of progress. Communicate regular updates to show your commitment to improving their work experience and put progress on the standard agenda of your management meeting.

Step 10: Continue to survey satisfaction periodically

Get employee feedback through regular follow-up surveys to track progress and measure the impact of the changes implemented. This way you can measure whether your efforts make a positive difference in employee satisfaction.

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Een header heading

Measuring employee satisfaction (ESS), involvement and engagement is crucial for every organization. In the first place out of respect for the employees and to be able to properly perform the role of employer. But at least as important is the perspective of investing in the sustainability and value of an organization, this part is often underexposed.

In practice, we experience at least 12 concrete reasons why working on high employee satisfaction is one of the smartest investments for any company. These reasons also indicate the purpose of an ESS for every company. We have listed them for you below:

1. Employee engagement and productivity

Satisfied employees are more engaged in their work. They are based on their best comparison, which translates into higher productivity and better quality of work. Engaged employees are also more likely to go the extra mile and make a positive contribution to the company's success.

2. Health and wellbeing

Higher employee satisfaction can have positive effects on the mental and physical well-being of employees. When employees are satisfied with their jobs, they experience less stress and are generally happier, leading to better overall health.

3. Continue to improve

Gathering feedback on employee satisfaction yields valuable improvements in areas that benefit improvement. Companies can use this feedback to make important changes and improve processes.

4. Lower absenteeism

Satisfied employees are more likely to come after work. A positive improvement can help reduce absenteeism or other factors.

5. Retention and lower turnover

Higher employee satisfaction often leads to higher employee retention rates. Satisfied employees will quickly leave their jobs in search of better opportunities. This reduced the turnover costs and turmoil associated with the constant onboarding and onboarding of new hires.

6. Talent attraction

A reputation as a great place to work can help attract top talent. When some of the employees see that the other employees are satisfied and engaged, they are more likely to be interested in joining the company.

7. Innovation and creativity

Satisfied employees are more likely to feel comfortable sharing their ideas and taking calculated risks. This enhances a culture of innovation and creativity, improved employees are more willing to contribute their divided and suggestions.

8. Positive corporate culture

Employee satisfaction contributes to a positive corporate culture in which employees feel valued, assessed and involved. A positive culture enhances collaboration, teamwork, and a sense of belonging.

9. Customer satisfaction

Satisfied employees often lead to satisfied customers. Employees who feel satisfied in their roles are more likely to provide better customer service and maintain positive relationships with customers.

10. Operationally responsible

Employees who are satisfied with their positions and functions are generally trained in their duties. This can lead to smoother operations and lower costs.

11. Employee development

Measuring employee satisfaction can help identify areas where employees may need additional training or development opportunities. This can help improve skills and career growth.


Measuring employee satisfaction is essential for creating positive and productive productivity, guiding employee continuity, retaining talent and ultimately contributing to the company's overwhelming success and growth. Thanks to BiiC's approach, it is a viable investment for any company that pays for itself in many ways, benefiting both employees and the organization as a whole.

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